All purchases are governed by our Terms & Conditions. A contract is formed once you receive our order confirmation email. Please review them before ordering.

Our liability is limited as set out in our Terms & Conditions. We are not liable for indirect or consequential loss—please refer to the full Terms document for specifics.

Prolight Concepts is a trade-only distributor. To apply, please complete our online Trade Account Application Form. Alternatively, email your company details and VAT number to trade@prolight.co.uk.

Standard payment is due within 14 days of invoice unless alternate credit terms are agreed in writing. We accept purchase orders, credit cards (Visa/MasterCard), BACS and company cheques.

We love hearing from satisfied customers! If you’re happy with your experience, please consider leaving us a review:

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Your feedback helps others choose with confidence and supports our team—thank you!

Check around your property, safe places, with neighbours, or reception areas. If a safe place or neighbour delivery was requested, delivery is complete when scanned or photographed there. If still missing, contact us within 24 hours with your order number so we can investigate.

Retain all packaging and contents. Email us within 48 hours with clear photos of the outer packaging, inner packing, and the item itself, along with your order number and proof of value. This evidence is required for us to submit a claim—claims may be refused if deadlines or evidence requirements are not met.

Delivery times are estimated and may be affected by peak volumes, weather, traffic, or operational issues. We cannot refund shipping for delays outside our control.

Yes—at your request, delivery may be diverted to a safe place or alternate address. Once delivered accordingly, responsibility transfers to you at that scan point. Please ensure it’s a secure location.

International shipments may be delayed if customs require additional information. Please provide any requested details promptly to avoid extended delays.

We are not liable for delays caused by weather, high demand, customs, or other circumstances beyond our control; packages delivered to a safe place or neighbour at your request; missing or incorrect packaging; or claims made outside carrier deadlines. Once your parcel is handed to the carrier and scanned, their terms apply.

All manuals, datasheets, and technical resources are available in our Downloads & Resources section. You can also find category- and product-specific files on their pages.

For technical assistance, email sales@prolight.co.uk or call 01254 704111. If your query concerns returns or repairs, please use our Returns Form (RMA).

Rack sleeves are lightweight shells for portable 19" gear. Full installation racks offer greater depth, accessories and cable management for fixed installs.

Absolutely. See Installation Racks & Wall Plates for pre-punched plates, modules and hardware to keep cabling organised and serviceable.

Prolight Concepts is a trade distributor, so we supply equipment to hire companies rather than direct hire. Contact your local AV or event supplier for hire options.

Yes — we stock replacement parts and consumables for many of our special effects machines.

Yes — we can suggest a practical rack layout and any accessories needed to keep servicing and cable management straightforward.

Yes — our padded cases are designed to protect your mixer during transport or storage.

All products include the manufacturer’s standard warranty (typically 12–24 months). Prolight provides in-house UK support throughout the warranty period.

We offer beltpacks, base stations and headsets from leading brands—perfect for event comms, backstage coordination and broadcast applications.

Our consoles range from compact 5-fader desks to full-feature consoles with multi-touch displays, offline editing and show-library recall for rapid setup.

Absolutely. Tell us your exact length, connector types and any special requirements (screening, armouring, labelling), and our in-house team will assemble and test each cable to your specification.

Our custom cables are used across live events, broadcast, installation, AV hire, theatre and industrial automation—any application where reliable, fit-for-purpose cable assemblies are critical.

The Equinox modular system supports heights from 1 m to 5 m, with straight, curved and T-junction fittings—perfect for trade shows, theatres and studio backdrops.

Absolutely—whether it’s a single item or a complete system. Contact us with your project scope and we’ll provide tailored pricing and lead-time information.

Yes — many are designed around popular fixtures, mixers and controllers. Check each product’s internal dimensions and compatibility notes.

Check each product page for specific compatibility notes and dimensions. If you’re unsure, contact our team and we’ll confirm fit before you order.

A control interface allows operators to adjust and manage mixer or system functions quickly and efficiently, often from a central point or remote location.

Not all — check each product page for compatibility details, or contact our team for confirmation.

Yes — our covers are tailored for specific mixer models to ensure a secure fit and effective protection.

Yes — our fitted covers help protect your mixer from dust, dirt, and light moisture in installed or stored setups.

Interface expansion allows you to add more inputs, outputs, or digital connectivity options to a compatible mixer.

No — they are model-specific, so check compatibility on each product page or contact our team.

Yes — our mounting hardware is designed for specific mixer models to ensure a secure and professional fit.

Yes — our hardware is suitable for both fixed installations and semi-permanent touring setups.

Choose from wall brackets, yokes, pole mounts and rigging clamps—each rated for payloads up to 100 kg, with corrosion-resistant finishes for indoor & outdoor use.

Spot fixtures deliver tight beams and gobo projection, while wash heads provide even, wide-angle colour coverage—both available in LED and discharge lamp versions.

Many of our LED fixtures feature high CRI (> 90) for accurate colour rendering—ideal for broadcast, retail and architectural applications.

Consider load rating, anti-slip tread and channel size. Our heavy-duty rubber ramps come in 2- and 3-channel profiles to suit any cable bundle and vehicle traffic.

We manufacture and stock a wide range of standard and custom cables, including Ethernet (Cat5e/Cat6/Cat7), DMX and audio multicore, power leads (UK/EU/US), Neutrik-terminated assemblies, and specialist data or bespoke looms.

Stock cables ship same day if ordered by 3 pm. Bespoke assemblies typically ship within 3–5 working days, depending on complexity and volume. Rush jobs can often be accommodated—just ask!

We use premium, branded conductors and terminations, conduct full continuity and insulation tests on every assembly, and our staff follow ISO-style process controls to guarantee performance and durability.

Simply fill in the Custom Cables enquiry form or contact our sales team on 01254 704111 / sales@prolight.co.uk. Provide your project details and we’ll get back to you with pricing and lead times.